IT Services - Outsourcing

Five Points Technology is the one stop for outsourcing the full array of IT services for your organization. We specialize in small to medium size organizations that can't justify a large, highly skilled full-time IT staff. We can provide onsite tech support with "on call" specialized services to meet your needs.

To arrange for a free consultation please email Joe Moraca

Your organization can choose from this menu of services:

Networking Services

FIVE POINTS will provide network analysis and recommend solutions to optimize your infrastructure we can:

  • Work with your current ISP to ensure adequate Internet bandwidth is available where needed
  • Review internet / network policies and configuration to ensure network is optimized for business needs
  • Take over management of your email system
  • Perform a comprehensive review of current hardware / software
  • Recommend storage and retention policies for individual user accounts
  • Maintain / monitor current servers and perform OS and application software updates
  • Monitor file servers for utilization problems
  • Clean up network structure - review utilization, security and configuration looking to optimize user experience
  • Make recommendations to change internet and network policies as necessary

IT Help Desk Support

Five Points will provide full "help desk" support services for your organization.

  • Desktop computer systems, Laptops,Printing / Fax / Scanning including network access, hardware, OS patches, local software installation, and security policies
  • On-site or remote help desk services - using current system or a new ticket system we can provide.
  • Open tickets can be categorized by severity and triaged to best serve the needs of the client.
  • The help desk can be used to report hardware / software / printer problems
  • 24/7 365 day a year on call – onsite or offsite IT support
  • Provide logistical support to phone service providers of local, long distance, cellular service, PBX and phone equipment.

Website services

FIVE POINTS can take over current website maintenance, and design, build and host any website functionality required.

IT Policies and Procedures

FIVE POINTS can review current Policies and Procedures, and also recommend changes and additions for best practices and DCF rules and regulations.

FIVE POINTS can review current data management processes and make recommendations and changes to processes to achieve best practices for how data is stored / accessed / created / edited / owned across the organization.

IT Governance

FIVE POINTS can:

  • review current systems security implementations
  • review current security approval processes
  • make recommendations to achieve best practices

Inventory

  • Five Points can help your organization to maintain current inventory of IT equipment as items are purchased, retired or moved;
  • We can also help maintain a current software license inventory;
  • We also provide guidance on disposal of assets.

Backup, Recovery and Archiving

FIVE POINTS can ensure that all important computer data is backed up and that all systems can be restored from backups. Do you have redundant onsite hourly backups? Do you have daily off-site backups? Your organization needs a better backup system and we can help you get there.

Business Continuity

FIVE POINTS staff can participate in developing IT requirements and planning for disaster recovery as well as testing for disaster recovery.

Budgeting

Assist in developing IT budget requests based on identified needs.